Privacy Policy

At Yourhearing.net, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us.

1. Information We Collect

We may collect personal information that you provide to us directly when using our services, such as:

• Contact Information: Name, email address, phone number, etc.
• Billing Information: Payment details, billing address, etc.
• Usage Data: Information about how you interact with our website or services.
• Medical Data: Information related to hearing tests, treatment plans, and other health-related data, which we collect to provide core services related to your care.

This information is collected to help us provide, maintain, and improve our services, and to ensure that we meet your needs effectively.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To Process Transactions: We may use your information to process orders, manage billing, and deliver the services you request.
• To Communicate with You: We may use your contact information to respond to inquiries, send updates, or share relevant information about our services.
• For Internal Operations: We may use your data for internal purposes such as data analysis, improving our services, or auditing our business operations.
• Medical Purposes: We collect medical data, including hearing tests and related health information, for the primary purpose of delivering the necessary services related to your care, such as fitting hearing devices or providing medical advice.

3. How We Protect Your Information

We take the security of your personal information seriously. We use a variety of physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

Medical Data Protection: Medical data is strictly protected under applicable laws, and we take extra measures to ensure its confidentiality and security. This data is only accessible to authorized personnel within our organization.

4. Information Sharing

We do not sell, rent, or trade your personal information with third parties. We may share your data only in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our business (e.g., payment processors, email communication platforms). These service providers are contractually obligated to use your data only to provide services to us.
• Insurance Companies: In certain cases, we may share your information with insurance companies to facilitate insurance payments, verifications, and claims related to services you receive. This sharing is strictly for the purpose of conducting insurance transactions and will only occur with your consent where necessary.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as a subpoena or court order.

5. Consent for Medical Data

Before collecting or using any medical data, including hearing tests and related health information, we will obtain your explicit consent. This consent will be required for each instance of data collection, and you have the right to withdraw your consent at any time, subject to the limitations of applicable laws.

6. Data Retention

We retain customer information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical data will only be retained for as long as it is required to provide you with the services you requested or as required by law.

7. Your Rights and Choices

You have the right to:

• Access and Update: You can request to access or update the personal information we have on file for you.
• Opt-out of Communications: If you no longer wish to receive marketing communications, you can opt out by following the unsubscribe instructions in the emails we send you.
• Request Deletion: You can request that we delete your personal information, subject to legal and business requirements.
• Withdraw Consent: You may withdraw your consent to the collection and use of medical data at any time, subject to legal and operational constraints.

To exercise any of these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.